Return Policy

NimoModel is dedicated to providing aviation enthusiasts with high-quality, collector-grade aircraft models. Every model undergoes rigorous quality checks to ensure precise scale and exquisite finishes. We stand by the quality of every product and aim for your complete satisfaction. If you have any concerns or are not satisfied with your purchase, please contact our customer support team at support@nimomodel.com. We will provide a professional solution tailored to your situation.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. Customers may contact our support team within 30 days of receiving their items to initiate a refund. NimoModel is committed to protecting every customer’s rights and will handle all returns and exchanges promptly and professionally.

For returns or exchanges beyond 30 days, please get in touch with our support team, and we will work with you to find a suitable solution.

How to Return an Item

  1. Send your return request to support@nimomodel.com, stating the reason for the return.

  2. Our support team will provide the correct return address and instructions.

  3. Place the item in its original packaging and send it to the address provided.

  4. Once dispatched, please provide the tracking number for reference.

Refunds & Exchanges

Refunds

  • Once we receive and process your return, we will initiate the refund immediately.

  • Refunds will be returned to your original payment method. Processing times vary by payment type:

    • PayPal: 2–5 working days

    • Credit/Debit card: 3–7 working days

    • E-wallets: 2–3 working days

Exchanges

  • Exchanges will be processed within 48 hours of receiving and inspecting your return.

  • Delivery usually takes 7–10 working days, depending on your address.

  • The replacement item will be sent to your original address or a new address you provide, with tracking information supplied.

Important Return Conditions

  • Unauthorized returns or refund requests will not be accepted.

  • Do not use the sender address on the parcel as the return address, as this may affect the return process.

  • Items must be returned in their original condition, including all accessories, gifts, and packaging.

  • We are not responsible for items lost, damaged, or not delivered during transit to our return address.

Return Shipping

To ensure a high-quality service, we offer free return shipping. Please contact support@nimomodel.com for a local return label.

Need Further Assistance?

For any additional questions, please email us at support@nimomodel.com. We promise to respond within 24 hours.